FAQ | Survival Gear

How to place an order on your website?

Open the shop page, select your product, add to cart, select quantity and attributes (where applicable).

After this, click on checkout, enter your billing address, choose a method of shipping, then place your order.

What shipping methods are available?

There are two shipping methods available, Leopards courier and Pakistan post.

What are the charges for Leopards courier?

We will charge you a flat rate of Rs 150/. for leopards courier regardless of the items weight or size.

What are the charges of Pakistan post?

Pakistan post shipping is not charged to our customers.

What is the difference between Pakistan post shipping and Leopards courier?

Leopards courier is charged as RS 150/. for one instance. Pakistan post is free for our customers.

Leopards delivers within four working days while pakistan post delivers after five working days.

There is real-time tracking in leopards courier while there is none in pakistan post.

Pakistan post is considerably less reliable than leopards courier.

What is your policy on returns?

We accept returns on shipments that are faulty or not as described as in the pictures.

Buyer pays return shipping and we will refund full amount that was charged once we receive our product back.

There is also a replacement clause if one so desires, again it’s all up to the customer.

Can I cancel my order?

Yes, you can cancel your orders as long as they haven’t been shipped or processed.

We give at-least 48 hours to the customer to change their minds about their order but once it has been processed, it is no longer possible to cancel your order.

Can I request new products?

Sure! We are always open to requests and suggestions from our valuable customers.

We are here on the website as well as on our facebook page, any request can be communicated to us via email or facebook message and we will try our best to honor it.